bedbet Privacy Policy

bedbet ("bedbet", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who use the bedbet Platform at https://bedbet.biz ("the Platform"). This Privacy Policy ("Policy") sets out in clear and transparent terms what personal information we collect, why we collect it, how we use it, and the rights available to you in respect of your data.

This Policy applies to all personal data processed by bedbet in connection with the registration and operation of Player Accounts, the provision of betting and gaming services, customer support interactions, payment processing, and any other activity carried out through or in connection with the bedbet Platform. It applies equally whether you access the Platform via a desktop browser, a mobile browser, or any other means.

By registering a bedbet Account or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not use the bedbet Platform. This Policy should be read in conjunction with the bedbet Terms & Conditions, which govern the overall relationship between you and bedbet.

bedbet takes its data protection obligations seriously. We collect only the data we genuinely need, retain it only for as long as necessary, and do not sell your personal data to third-party marketing organisations. Where we engage third parties to process data on our behalf, we ensure that appropriate data processing agreements are in place.

For the purposes of this Privacy Policy, bedbet acts as the data controller in respect of all personal data collected and processed through the Platform. As data controller, bedbet determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, you may contact bedbet's data team at [email protected]. bedbet commits to acknowledging all data-related enquiries within two business days and to providing a substantive response within ten business days.

bedbet collects personal data in several categories depending on how you interact with the Platform. The categories of data we collect and examples of the specific data points within each category are set out in the table below.

bedbet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health data, or data concerning your sex life or sexual orientation. In the event that any such data is shared with us incidentally (for example, in a support communication), it will be deleted promptly and will not be processed for any purpose.

bedbet collects personal data through the following channels:

• Direct interactions: Data you provide when you complete the bedbet Account registration form, submit KYC documents, make a deposit or withdrawal, contact the support team, or participate in a survey or promotion.
• Automated technical collection: Data that is automatically recorded when you interact with the Platform, including your IP address, device identifiers, browser type, pages visited, and session duration. This data is collected via server logs and cookies.
• Payment processors: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a Bangladeshi bank, the payment processor shares transaction confirmation data and your registered mobile number or account reference with bedbet solely for the purpose of crediting or debiting your bedbet Account Balance.
• Third-party Game Providers: Game Providers such as Pragmatic Play, Evolution Gaming, Ezugi, and Spribe may share session and outcome data with bedbet for the purposes of account reconciliation, dispute resolution, and responsible gaming monitoring.
• Cookies and similar technologies: Cookies placed on your device when you visit the Platform collect browsing behaviour data. Full details are provided in Section 8 of this Policy.

bedbet uses the personal data it collects for the following specific purposes:

• Account creation and management: To register your bedbet Account, maintain your Account record, and provide you with access to the Platform's full range of services.
• Identity and age verification (KYC): To verify that you meet the 18+ minimum age requirement and that the identity information you have provided is accurate, in accordance with our obligations under the bedbet Terms & Conditions.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank accounts, and to maintain accurate transaction records.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple Account creation, and other prohibited activities, and to protect the security and integrity of the Platform.
• Customer support: To respond to your support enquiries, resolve complaints, and maintain records of communications for quality assurance and dispute resolution purposes.
• Responsible gaming: To monitor betting patterns and usage data for signs of problem gambling behaviour, and to apply responsible gaming tools such as deposit limits, session reminders, and self-exclusion where appropriate.
• Legal compliance: To comply with applicable legal obligations, including responding to lawful requests from regulatory or law enforcement authorities.
• Platform improvement: To analyse usage data in aggregate, identify bugs, improve the user interface, and develop new features for the bedbet Platform.
• Promotional communications: Where you have opted in to receive marketing communications, to send you information about bedbet promotions, new games, and seasonal offers relevant to the Bangladesh market. You may opt out at any time by contacting support.

bedbet does not use personal data for automated decision-making that produces legal or similarly significant effects on Players, except where required to do so by law or with your explicit consent.

bedbet processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract between you and bedbet — i.e., the bedbet Terms & Conditions. This includes Account registration, payment processing, and game service delivery.
• Compliance with legal obligations: Processing that is necessary for bedbet to comply with applicable laws, including KYC verification, anti-money-laundering checks, and responding to lawful regulatory or law enforcement requests.
• Legitimate interests: Processing that is necessary for bedbet's legitimate interests, provided those interests are not overridden by your rights and interests. Legitimate interests include fraud prevention, Platform security, responsible gaming monitoring, and aggregate analytics for product improvement.
• Consent: Where bedbet relies on your consent as the legal basis for processing — primarily for optional marketing communications — you have the right to withdraw that consent at any time by contacting support at [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

bedbet does not sell your personal data to any third party. bedbet may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — to process your deposit and withdrawal transactions.
• Game Providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other licensed Game Providers — to deliver gaming services, resolve disputes, and maintain game session records.
• Identity verification services: Third-party KYC service providers — to verify the identity documents you submit as part of the KYC process.
• IT and platform infrastructure providers: Hosting, cloud storage, and security service providers — to operate and maintain the bedbet Platform.
• Legal and regulatory authorities: Where bedbet is required by law or a valid court order to disclose personal data to a regulatory body, law enforcement agency, or judicial authority in Bangladesh or another applicable jurisdiction.
• Professional advisers: Legal counsel, auditors, and compliance consultants — where necessary for bedbet to obtain professional advice or to comply with regulatory requirements.

All third-party service providers engaged by bedbet are required to maintain appropriate technical and organisational security measures and are permitted to use your personal data only for the specific purposes for which they have been engaged. bedbet does not authorise any third party to use your data for their own independent marketing purposes.

The bedbet Platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session state, and collect usage analytics. A cookie is a small text file placed on your device by a website when you visit it. Cookies do not contain executable code and cannot carry viruses or malware.

bedbet uses the following categories of cookies:

• Essential cookies: These are strictly necessary for the Platform to function. They include session cookies that keep you logged in during an active betting or gaming session. Without these cookies, core Platform functionality would not work correctly. These cookies cannot be disabled.
• Analytics cookies: These cookies collect anonymised information about how Players use the Platform — such as which pages are visited most frequently and whether error messages are received — to help bedbet improve Platform performance and usability. The data collected is aggregated and does not identify individual Players.
• Functional cookies: These cookies remember your preferences, such as language settings and display preferences, to provide a more personalised experience on return visits.
• Security cookies: These cookies assist in detecting and preventing fraudulent activity, such as identifying automated bot traffic or unusual login patterns.

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, and configure notifications when cookies are set. Please note that disabling essential cookies may impair your ability to use certain features of the bedbet Platform, including logging in and placing bets.

bedbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including the satisfaction of any applicable legal, accounting, or reporting requirements. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for aggregate analytical purposes without any retention limit applying.

bedbet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. The security measures employed by bedbet include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bedbet Platform, ensuring that personal and financial information cannot be intercepted in transit.
• Encrypted storage of sensitive data, including KYC documents and financial data, at rest using industry-standard encryption protocols.
• Access controls: Personal data is accessible only to bedbet staff and authorised third-party service providers who have a legitimate need to process it. Access is governed by role-based permissions and is regularly reviewed.
• Two-factor authentication (2FA) available for all Player Accounts, adding an additional layer of security beyond username and password credentials.
• Regular security assessments: bedbet conducts periodic reviews of its data security infrastructure to identify and address vulnerabilities.
• Incident response procedures: In the event of a data security incident, bedbet has documented procedures for containing the incident, assessing the impact, notifying affected Players where required, and reporting to relevant authorities.

While bedbet takes all reasonable steps to protect your personal data, no online system is entirely immune to security risk. bedbet cannot guarantee the absolute security of data transmitted over the internet. Players are encouraged to use strong, unique passwords for their bedbet Account and to enable 2FA to maximise the security of their Account.

As a Player whose personal data is processed by bedbet, you have the following rights in relation to your data. To exercise any of these rights, please contact bedbet at [email protected] with a description of your request. bedbet will respond within ten business days.

• Right of access: You have the right to request a copy of the personal data that bedbet holds about you, along with information about how that data is used.
• Right to rectification: You have the right to request that bedbet corrects any inaccurate or incomplete personal data held about you.
• Right to erasure: You have the right to request that bedbet deletes your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing: You have the right to request that bedbet restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing based on legitimate interests.
• Right to data portability: You have the right to receive a copy of the personal data you have provided to bedbet in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to bedbet's processing of your personal data where that processing is based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

Please note that certain rights are subject to exceptions and may be limited where bedbet has a legal obligation to retain or continue processing the data in question. bedbet will clearly communicate any such limitation when responding to your request.

The bedbet Platform is strictly intended for adults aged 18 and above. bedbet does not knowingly collect personal data from individuals under the age of 18. If bedbet becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated Account will be closed in accordance with the bedbet Terms & Conditions.

If you are a parent or guardian and believe that your child has registered a bedbet Account or submitted personal data through the Platform, please contact bedbet immediately at [email protected] so that we can investigate and take appropriate action without delay.

The bedbet Platform may contain references to third-party services, including payment providers such as bKash and Nagad, and Game Providers such as Pragmatic Play and Evolution Gaming. Where such references involve links to third-party websites or platforms, please be aware that those third-party platforms operate under their own privacy policies, which are independent of this bedbet Privacy Policy.

bedbet is not responsible for the privacy practices or content of any third-party website or service. We encourage you to review the privacy policies of any third-party services you use in connection with your bedbet Account, particularly your mobile financial service provider's privacy terms, before providing them with personal data.

bedbet reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the "Last Updated" date at the top of this page will be revised accordingly, and registered Players will be notified by email where the change materially affects how their personal data is processed. Minor updates — such as corrections to formatting or wording that do not alter the substance of the Policy — may be made without direct notification.

Your continued use of the bedbet Platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. We recommend that you review this Policy periodically to remain informed about how bedbet handles your personal data. If you do not agree with the updated Policy, you may close your Account and request the withdrawal of your available Balance in accordance with the bedbet Terms & Conditions.

For any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by bedbet, please contact the bedbet data team using the details below. All data-related enquiries are handled confidentially and with priority.

Email: [email protected]

Response time: Acknowledgement within 2 business days; substantive response within 10 business days.

Business hours: Monday to Friday, 09:00 – 18:00 Bangladesh Standard Time (BST, UTC+6).

When submitting a data request, please include your registered Account username or email address and a clear description of your request so that we can locate your records and respond efficiently.